Managing Knowledge in an Outsourcing Environment [Galvin, Curtin] 2006-039-A

Overview

This project seeks to develop a checklist system that will enable managers to identify possible knowledge management issues in relation to managing external contracts. In addition, it will provide a better understanding of how to manage external contracts in a more effective manner, especially when these contracts build upon knowledge that does not reside locally within the organisation. By mapping the knowledge boundaries of government agencies, along with the knowledge requirements for different contracts and studying the way in which they interface with the agency, it will be possible to develop a series of criteria that highlight the different knowledge management requirements and systems for a range of contracts.